Strategic issue identification, recommendation and direction setting
Strategic assessments and road map development
System requirements and selection
System design and implementation
Transition design, planning and implementation
Specialties
Consumer and business direct order life-cycle and fulfillment
Customer experience and service
Distribution center operations & warehouse management
Ecommerce life-cycle and fulfillment
Enterprise and distributed order management
Financial and services integration
Inventory management and strategy
Multi-channel distribution, retail and wholesale operations
Procurement and supply chain management
Experiences
Hundred million dollar plus eCommerce luxury home furnishings retailer: Led the consolidation and implementation of two merged companies onto an enterprise system platform.
Multi-billion dollar home goods and furnishings retailer: Led the overall replacement of the company's domestic legacy direct-to-consumer systems for all of their brands
Multi-billion dollar multi-channel specialty retailer: Led the overall strategic assessment, process and system requirements, design and implementation of an enterprise-wide solution for the company's international retail and DTC expansion
Forture 50 department store multi-channel retailer: Led the overall conceptual strategy, design and implementation of a multi-year, multi-phase packaged order, inventory and fulfillment management solution
Multi-channel, multi-brand luxury fashion retailer: Led the assessment of facilities, operations, organization and systems related to web content capture and production
Multi-billion dollar, multi-channel specialty apparel retailer: Led the product design, configuration, integration and implementation of a distributed order management system for the customer direct division. Functional areas included call center and customer service, order processing, inventory management, reporting and eCommerce, financials and warehouse management integration
Large industrial and consumer products wholesaler and distributor: Led multiple teams in the design and implementation of new CRM and Call Center Systems, Financials, Merchandising, Order Management, Point of Sale, Purchasing and Warehouse Management for a corporation that was expanding into retail and customer direct channels
Billion dollar specialty multi-channel retailer: Led the operational and system design and implementation of a leading warehouse management system and the overall start-up of a distribution facility to support the launch of a new on-line brand
Leading multi-title cataloguer and multi-channel retailer: Led the definition, selection, design and implementation of a new warehouse management system to support a new 900K s.f. fulfillment center. The center incorporated a large degree of automated material handling that required multiple levels of integration
Rapidly growing cataloguer and multi-channel retailer: Led multiple teams to define and select multiple packages to replace the company's existing fulfillment systems. Selected an enterprise-wide order management and customer service system and a warehouse management system. Led the design, implementation and integration of both systems into multiple distribution facilities
